Response to Request (Personal References & Professional Overview)
I provide IT contracting services in system administration, platform engineering, and technical support. My background includes managing enterprise IT environments, supporting critical infrastructure, automating deployments, and ensuring system reliability and uptime.
Professional Summary
- Maintaining and operating Cloud/On-Prem platforms (Kubernetes, Docker, Hyper-V) — design, upgrades, and deployment automation.
- Windows and Linux server administration: AD, DNS/DHCP, Exchange, backup/DR, monitoring, and patch management.
- Technical support and incident management (Tier 2 / Support Lead) — SLA adherence, escalation handling, process optimization (Jira, Freshdesk, Confluence).
- Automation and scripting: Bash, Python — deployment orchestration and operational automation.
- System upgrades and migrations — rollout planning, rollback testing, and documentation.
- Collaboration with customers and development teams to resolve complex issues and improve platform stability.
Services Offered
Windows Server Administration
Linux Administration (Ubuntu/CentOS/RHEL)
Kubernetes / Docker
Virtualization (Hyper-V)
Backup & Disaster Recovery
Scripting & Automation (Python, Bash)
Monitoring & SLA Reporting
24/7 Technical Support / On-call
Key Achievements
- Maintained 99%+ uptime for enterprise and Kubernetes environments.
- Reduced downtime by 30% during upgrades through rolling update automation.
- Decreased recurring incidents by 25% via process improvements and knowledge base standardization.
References & Verification
Professional references and recommendations from former employers and colleagues are available upon request. I can provide direct contacts and examples of completed projects to verify my experience.
Work Approach
- Format: Contract-based (remote / hybrid / on-site as agreed).
- I plan my own schedule, aligning with agreed SLA and availability windows.
- I deliver documentation and technical reports for completed tasks and incidents.
Example Project Tasks
- Migration of services to Kubernetes with minimal downtime
- Configuration of Active Directory, security policies, and backups
- Design and implementation of DR testing procedures
- Automation of post-deployment and monitoring tasks